The concierge, or concierge, answers guest inquiries, redirects phone calls, coordinates itineraries and more. Must support the company culture while showing guests that they are welcome and valued. Typically works in the hospitality industry, but is also increasingly finding employment in private hospitals, real estate agencies and office buildings
A concierge cares about quality customer service, so he or she should have excellent communication skills. He or she pays attention to detail, listens attentively and can anticipate someone’s needs so as to provide a great customer experience
Responds to phone and email inquiries punctually and respectfully. Can recommend the best restaurants to guests. Many times helps them arrange transportation and excursions. Checks that guest rooms and lobbies are clean and orderly. Receives and redirects mail, phone calls, packages, etc. Acts as a liaison between customers and each department of the company
If you are thinking about working in this profession, then you need to know what is required of a concierge. A good concierge should:
All reputable hotels, cruise ships, casinos and resorts employ a cordial, operational concierge. He represents the values of the company and its approach to the customer and knows how to find attractions and interesting places for guests
The origins of this profession date back to the Middle Ages. French nobles left the care of their castles and guests in the hands of a talented, experienced servant. What modern concierges do depends largely on the type of facility where they are employed. This is because the needs of the clients or guests of these facilities can vary. Consequently, the duties of those working in a hotel may be slightly different from those of those employed on a cruise ship, casino, resort, corporation or private estate.
However, there are certain duties that are common to all concierges. First of all, they respond to customers’ needs: they communicate with them by phone, email or online. They try to remedy difficulties and problems that clients have encountered. They also inform about how to use the services offered by the facility. They will show you the easiest and fastest way to get to the place on foot, by cab, public transportation or private vehicle
The concierge can also help with making appointments, travel arrangements, or booking tickets to sporting or cultural events
People in this position tend to be entrepreneurial and sociable. They naturally take on a leadership role within a team because of their ability to influence others. They also have a flair for persuasion and are not afraid to interact. Importantly, they get along well with strangers. If you have these qualities, you are most likely suited to be a concierge.
Using a concierge service can save you some money: he will tell you how to get to the airport cheaply and point out restaurants that offer happy hours. He will also suggest free attractions and advise you how to choose a cab at an attractive price. Additionally, he will recommend the best fitness facilities, buy tickets for you and take care of your safety.